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The English Language
Bookshop
31 George Street
Brighton
East Sussex
BN2 1RH

TELEPHONE
+44 (0) 1273 604864
FAX
+44 (0) 1273 687280

 


to the ELB information page about our online ordering service for universities and colleges in the UK offering full-time, part-time and distance learning qualifications in EFL, TESOL or TEFL. The service is both easy-to-use and cost-effective as generous discounts are given on books ordered online.

To find out more information use the FAQs listed below. Click on the arrow next to each question to jump to the answer. Use the small ELB logo to jump back to the top of the the page.

Who are ELB Brighton?
Can I see an example of an online booklist?
How does the online ordering system work?
How can my students pay for their books?
What do I need to do to offer the service to my students?
What about prices & discounts?
How are the books delivered?
Who has access to my booklist?
How long does it take to get the books?
Who do I contact at ELB to "get the ball rolling"?

 

 

 

 

 

 

 

 

Who are ELB?

ELB Brighton (The English Language Bookshop Brighton) is one of the UK's leading specialist ELT booksellers. We supply books and ELT materials worldwide to an ever increasing customer base of schools, colleges, universities, bookshops and individual teachers.

ELB Brighton is owned and staffed by experienced ELT professionals with backgrounds in teaching, teacher-training, materials development and course book writing. We carry large stocks of all major ELT titles and an extensive range of teacher training & applied linguistics titles.


How does the online ordering system work?

We try to keep the online ordering system as simple and as accessible as possible.

We post password protected pages on our web site for each of the institutions we run the system for. Trainees simply:

Go online to the ELB web site (http://www.elb-brighton.com)

Follow the links from the Ordering Books icon on our home page

Select the name of the institution with whom they are studying

Choose the course they are doing

Place orders from the booklist/order form online


What do I need to do to offer the service to my students?

It's an easy process and ELB takes care of all the setting up and creating orders forms etc. All you need to do is:

Supply ELB with a copy of the set booklist for the course(s) you are running.

The booklists can be broken down into modules, compulsory reading, recommended reading or whatever format you prefer.

We will create a 'master' booklist in an order form format giving details of the titles, the list price and the discounted ELB price. All the relevant contact & payment information is on the form, so students who do not have access to the internet can complete the form, return it to ELB and get their books. You can use this form as a photocopy master and pass it on to students as they enrol.

We also post a web-based version of the booklist on an institution specific area of our web site. Students access this page using a username (typically the name of the institution) and password. The user name and password are given on the 'master' booklist document. Users without the password (i.e. those who have not enrolled on your courses) cannot access the page. If a students loses the password, there is an email link on the page to your institution where password details can be requested.

The web based order page lists all the books and orders can be placed from the same page. Students simply give their credit cards details, delivery address and email address. The form is then transmitted, securely to ELB where it is processed and the books supplied.

We also add links from the ELB web site to your website so the casual browser or anyone looking for a course can access your web site via ELB Brighton.


How are the books delivered?

ELB uses a combination of delivery services based on the weight, destination and urgency of the order. The information given below is for our standard delivery service, giving the best balance between between economy and speed of delivery. Orders over 1 kg are sent by a 'trackable' service and customers are requested to contact ELB if their parcel does not arrive within a reasonable time.
Shipping Details
UK Orders
EU Area 1
Orders over 1 kg are sent using Securicor Omega Express or an equivalent service. This service requires a signature on delivery. Please make sure you provide an address where someone is home to accept delivery. Orders under 1 kg are sent by First Class Post. Please allow 48 hours from despatch for delivery.

Includes Eire, Denmark, Germany, Belgium, The Netherlands, Luxembourg, France, Italy, Spain & Portugal.

Orders weighing under 2 kgs are sent by Airmail - Printed Paper rate. Orders over 2 kgs are sent by Euro Express or an equivalent service. This service requires a signature on delivery. Please make sure you provide an address where someone is home to accept delivery. Please allow 48 - 96 hours from despatch for delivery.

EU Area 2
Europe - New EU Countries

Includes Austria, Finland & Sweden

Orders weighing under 2 kgs are sent by Airmail - Printed Paper rate. Orders over 2 kgs are sent by Euro Express or an equivalent service. This service requires a signature on delivery. Please make sure you provide an address where someone is home to accept delivery. Please allow 48 - 96 hours from despatch for delivery.

Orders weighing under 2 kgs are sent by Airmail - Printed Paper rate. Orders over 2 kgs are sent by Air Parcel Post. This service requires a signature on delivery. Please make sure you provide an address where someone is home to accept delivery. Please allow 5 - 8 days from despatch for delivery.
Far East & Australasia
Rest of World
Orders weighing under 2 kgs are sent by Airmail - Printed Paper rate. Orders over 2 kgs are sent by Air Parcel Post. This service requires a signature on delivery. Please make sure you provide an address where someone is home to accept delivery. Please allow 5 - 10 days from despatch for delivery. Orders weighing under 2 kgs are sent by Airmail - Printed Paper rate. Orders over 2 kgs are sent by Air Parcel Post. This service requires a signature on delivery. Please make sure you provide an address where someone is home to accept delivery. Please allow 10 - 15 days from despatch for delivery.


How long does it take to get the books?

The delivery times quoted are for guidance only. The great majority of deliveries take place within the quoted time frames, but overseas deliveries are subject to local postal/courier delivery services. We can arrange for express courier delivery using international carriers such as UPS or DHL. Please contact ELB for a delivery quotation if you would like to use the guaranteed service.
UK
usually 48 hours from despatch for delivery.
EU - Area 1
allow 48 - 96 hours from despatch for delivery.
EU - Area 2
allow 48 - 96 hours from despatch for delivery.
Europe - new EU countries
allow 5 - 10 days from despatch for delivery.
Far East & Australasia
allow 5 - 10 days from despatch for delivery.
Rest of World
allow 10 - 15 days from despatch for delivery.


Can I see an example of an online booklist?

Certainly. Click on the link below which will take you the Distance Learning pages of the ELB web site. Once there, click on the link ELB Brighton.

 

click here to view a sample order page


How can my students pay for their books?

Again we try to be as flexible as possible by making payment easy and accessible.

We accept payment by:

VISA

Mastercard

Bank Transfer (all bank charges must be paid for by the customer)

Sterling cheque drawn on a UK bank

Cheque in Euros (UK banks are currently imposing a £5 transaction charge on any payments made this way. All transaction charges must be paid for by the customer)


What about prices & discounts?

We charge the UK list price for books and offer between 10 - 15% discount to your students off that price. This discount on academic books more than competes with online booksellers like Amazon & BOL.

ELB Brighton, by liaising with our institutional customers, carries stock for specific booklists so turnaround time on orders is kept to a minimum. We will inform you if a book goes into reprint, becomes a print-on-demand title or becomes unexpectedly unavailable so you can amend your modules & training programmes.

We also have a specific person within ELB who is responsible for all book orders from students on distance learning/teacher training courses ensuring they get the best possible service. It also ensures that any problems can be dealt with effectively and in person, rather than by an anonymous member of staff or a computer-based tracking system.


Who has access to my booklist?

That is entirely up to you. Some institutions prefer to have their booklist on password-protected pages, others are happy for anyone browsing on the ELB web site to see their booklist. We can put an institution's book list & order form on a page that is protected by a user name and password, so the only people accessing your page on the ELB web site are students enrolled on one of your courses.

The user name is usually the name of the institution and the password can be allocated by ELB or agreed upon as we're setting up the web pages.

We've found from experience that many institutions in a competitive, international market such as distance learning, prefer to restrict specific information about courses to people who have enrolled on or are already participating in a course/training programme. The decision about whether to password protect your booklist/order form pages on the ELB web site is entirely yours and can be made or changed at any time.


Who to I contact at ELB to "get the ball rolling"?

If you would like to offer the ELB online service to your trainees, please contact

anthony.forrester@elb-brighton.com

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